Frequently asked questions
We accept returns for items that arrive damaged, defective, or incorrect.
If there is an issue with your order, please contact us within 7 days of receiving it and provide your order number along with details of the issue. Our team will review your request and guide you through the return process.
Returns are only accepted for damaged, defective, or incorrectly delivered items.
To keep your Lylac pieces looking and feeling their best, we recommend washing them gently in cold water with similar colors. Avoid bleach and harsh detergents, and air dry whenever possible.
For the best results, always follow the care instructions on the garment label, as care requirements may vary between pieces.
Yes. If the size you ordered isn't quite right, you can request a size exchange within 7 days of receiving your order, subject to availability.
The item must be unworn, unused, and in its original condition with all tags and packaging intact. Contact our team with your order number, and we'll guide you through the exchange process.
Standard shipping takes 3-5 business days.
Yes! When you purchase any 2 items, you’ll automatically receive 10% OFF your order at checkout.
If you choose to pay via Online/Bank Transfer, you can enjoy an extra 5% OFF. Simply place your order through our website and message us on our social media to claim the additional discount.
It's our way of giving you a little extra for choosing to pay upfront.